Effective Date: 13th June 2025
Last Updated: 13th June 2025

Welcome to The Cornish Cab ("we", "our", or "us"). We are committed to protecting your privacy and handling your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website, mobile app, or book taxi services through us.

The Cornish Cab is the data controller responsible for your personal data.
Contact Details:

• Sole Trader Name: The Cornish Cab
• Email: thecornishcab@gmail.com
• Phone: 07708067775

We collect the following data when you create an account, make a booking, or contact us:

• Full name
• Email address
• Phone number
• Pickup and drop-off addresses
• Payment details (processed securely via third-party providers)
• Account login details

With your permission, we may collect real-time location information to:

• Match you with the nearest driver
• Provide accurate estimated times of arrival
• Improve route efficiency

When you visit our website/app:

• IP address
• Browser and device type
• Pages visited and time spent
• Cookies and analytics data

We use your information to:

• Provide and manage taxi bookings
• Process payments securely
• Communicate with you about bookings, issues, and updates
• Ensure safety and security of passengers and drivers
• Comply with legal obligations
• Send service-related or promotional emails (only with consent)

We process your data based on the following lawful bases:

• Contractual necessity – to fulfil your booking
• Legitimate interests – for improving services and fraud prevention
• Consent – for marketing communications and location tracking
• Legal obligation – to comply with applicable laws

We may share your data with:

• Drivers – to fulfil your ride (limited to necessary details)
• Payment processors – such as Stripe or PayPal
• IT and hosting providers – for technical operations
• Analytics providers – like Google Analytics
• Law enforcement – if legally required

We do not sell or rent your personal data to third parties.

We may transfer your data outside the UK (e.g., for cloud storage). Where we do, we ensure appropriate safeguards such as:

• UK adequacy decisions, or
• Standard Contractual Clauses (SCCs) approved by the UK ICO.

We use cookies to enhance user experience, analyse site traffic, and support functionality.
For more information, see our Cookie Policy.

You can manage cookie preferences via your browser or our cookie consent banner.

We retain your data:

• For as long as you maintain an account
• As needed for booking history, accounting, or legal obligations
• Usually no longer than 6 years for financial records

You can request deletion of your data at any time (see Section 11).

We use technical and organisational measures to protect your data, including:

• SSL encryption
• Regular security audits
• Access controls and staff training

Despite our efforts, no method is 100% secure.

You have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to data portability
• Right to object to or restrict processing
• Right to withdraw consent at any time
• Right to lodge a complaint with the ICO: https://ico.org.uk/

To exercise any rights, email us at  thecornishcab@gmail.com

Our services are not intended for children under 16. We do not knowingly collect data from minors.

We may update this policy from time to time. Any significant changes will be notified via email or a notice on our website.

If you have questions or requests about this policy, contact:

Data Protection Officer
Neil
Email: thecornishcab@gmail.com
Phone: 07708067775